This e-learning will provide an understanding of the customer journey equipping interpreters with the essential customer service skills needed to deliver professional, respectful, and effective support across all public service settings.
Participants will explore the principles of excellent customer service, including communication etiquette, managing challenging interactions, and maintaining impartiality while supporting service users.
This eLearning will provide guidance on:
- Communicating clearly and respectfully
- Handling challenging situations with confidence and care
- Upholding WITS values of impartiality, accessibility, and cultural sensitivity
- Collaborating effectively with service users and frontline staff
This training supports interpreters’ continuous professional development and contributes to WITS’ commitment to high-quality, person-centred service delivery.
This e-learning will take approximately 45 minutes to complete.